Posts Calendar

December 2018
M T W T F S S
« Dec    
 12
3456789
10111213141516
17181920212223
24252627282930
31  

A Quick-Fix Approach to Regaining Control of Internet Explorer

Wednesday, April 20, 2011 @ 11:04 AM
Author: krusta80


Whether your teenage children have turned your home PC into a digital Petri dish or you were simply unlucky by clicking an innocent-looking yet malevolent link while at work, odds are you are here for one reason:  your browser is out of control!

Bad news first!

You are likely infected with some sort of malware.  “But I already have an antivirus program,” you say?  Well, unfortunately many antivirus programs either admittedly leave out malware from their list of checked bugs, or they simply aren’t as effective as they should be.  The result…as you are probably by now all too aware…is a mess on your screen.

Onto the Good News!

It is usually relatively easy AND free to substantially improve the current mess you find yourself in:

  1. Restart your computer into Safe Mode.  You can do this quite simply by physically turning off the computer and then turning it back on.  The moment you see any sort of characters on your computer screen, start tapping the F8 key on the keyboard once per second or two until you are presented with a Windows boot menu.

    *** NOTE:  If your computer still starts the usual Windows screen despite your attempt to get into Safe Mode, you didn’t start tapping F8 quickly enough!  On the other hand, if your computer gives you a message indicating a problem with the keyboard, or if you enter some other, unmentioned screen, you starting tapping F8 too quickly!  Try again and wait a little longer this time.
  2. Once in the Windows boot menu, use the arrow keys to select the entry entitled “Safe Mode with Networking”.
  3. Be patient as windows starts up.  You will see a long list of file names listed on a black screen before you get to the more familiar Windows interface, but this is perfectly normal for Safe Mode.
  4. Windows will likely ask you a question about whether or not you want to proceed into safe mode.  Click “Yes” to proceed and login as you normally would (if necessary).
  5. If you are up to this point, then try opening internet explorer…in the majority of cases, you should be pleasantly surprised to see that it acts normally.  If it doesn’t then you likely have a pretty nasty situation on your hands!  Shoot us an email at support@pandoracomputing.com, and we’ll be happy to help!
  6. If you are happily browsing the web again, then great!  Now you can actually try to fix the problem, but if you are ok with using Safe Mode until you get someone more technically oriented to look at the computer, you can skip the rest.
  7. There is an excellent, free program available on the web called Malwarebytes.  Check it out at www.download.com.  From the number of downloads and popularity, it is clear to see that we are not the only ones that believe the program is quite effective.  Download it and install it.
  8. Once you start it up, make sure you let it update itself before you perform a “Full Scan”.  The scan may take as long as an hour or two, so feel free to catch up on your favorite TV shows as you let this run.
  9. Upon completion, click “Results” to see what it found, and then choose to have it clean all infected files.  Since you are in safe mode, it should be able to clean up everything it finds.
  10. As this is a quick-fix approach (see title), we will stop here BUT keep in mind that it would be wise to invest in a GREAT internet security program right now!  Our favorite is Norton Internet Security.
  11. The last thing to do is reset all of your IE settings to their defaults.  This will prevent any unwanted toolbars and/or other nuisances from popping up after you reboot.  To do this, download Microsoft’s “Fix It” tool straight from there website:  http://support.microsoft.com/kb/923737.

    **NOTE:  Be sure to read the instructions carefully, as you should with any fix-it program/procedure.
  12. Well, if you made it here, then you are all set to reboot your PC and enjoy the fix!  Remember what we said about a good internet security program before…I would strongly suggest you get one and install it before visiting any other websites!

Again, we realize that this method will not work for some more severe infections, but we encourage you to reach out to us with any particulars that you may run across.  As mentioned before, either email us or leave a comment below!

–John Gruska

Post to Twitter Tweet This Post

3 Responses to “A Quick-Fix Approach to Regaining Control of Internet Explorer”

  1. irene says:

    if only i understood enough to try it. i think i will rely on the experts. PANDORA

  2. krusta80 says:

    Sure thing! Drop us a line and we will help you out. :)

  3. bns gold says:

    Hello there, You’ve done an incredible job. I will definitely digg it and in my opinion suggest to my friends. I am confident they’ll be benefited from this site.


Leave a Reply